Shipping policy
Every Parker Reeve order ships free within the United States, with tracking. Here's what happens after you place your order.
Processing time
We prepare and ship your order within 1–2 business days (Monday to Saturday, excluding US holidays). Orders placed on a Sunday or US holiday are processed from the next business day. As soon as your order ships, we email you your tracking link.
Delivery time
Delivery within the United States takes 5–10 business days (Monday to Friday) after your order ships. Counting processing and delivery together, most orders arrive within 6–12 business days of being placed.
Shipping costs
Shipping is free on every order, with no minimum order value and no handling fee. Every order ships the same way: free, with tracking.
Where we ship
We ship to addresses in the United States only, and we don't ship to freight forwarders. Orders are packed and shipped by our fulfillment partner directly to the delivery address you provide.
Customs and duties
The price you see at checkout is the total you pay. You won't be asked to pay customs, duties or handling charges on delivery.
Tracking your package
Your tracking link becomes active once the carrier scans the package, which can take up to 24 hours after you receive the shipping confirmation email. You can also follow your order on our Track Your Order page. No movement after that? Email support@parkerreeve.com and we'll check it for you.
Delays
Weather, holiday volume and carrier backlogs can occasionally stretch delivery beyond the usual window. If your order hasn't arrived within the expected time, email us your order number and we'll follow up with the carrier.
Incorrect address
Please check your shipping address before completing checkout. Spotted a mistake? Contact us as quickly as you can. As long as your order hasn't shipped, we can update the address for you.
Lost or damaged in transit
If tracking shows your package as delivered but you can't find it, or if it arrives damaged, contact us within 30 days of delivery and we'll arrange a replacement or a full refund at no cost to you.
Returns
You have 30 days from delivery to request a return. How that works is set out in our Return & Refund Policy.
Business information
Parker Reeve is owned and operated by UNFILTRD, a business registered in the Netherlands.
Store name: Parker Reeve
Company name: UNFILTRD
Chamber of Commerce (KVK) number: 42151712
Company address: Naaldwijkstraat 23, 3061 PG Rotterdam, Netherlands
Email: support@parkerreeve.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (ET), closed Saturday and Sunday
We reply within 24 hours on business days (Monday to Friday). You can also reach us through our contact page.