Everything about ordering, shipping, returns and sizes. Can't find your answer? Email support@parkerreeve.com and we'll help.
Shipping & delivery
Where do you ship? We ship to addresses in the United States only.
How much does shipping cost? Nothing. Shipping is free on every US order, with tracking and no minimum.
How long does delivery take? Shipping is free on every US order, with tracking and no minimum. We prepare and ship your order within 1–2 business days (Monday to Saturday, excluding US holidays). Delivery then takes 5–10 business days (Monday to Friday), so most orders arrive within 6–12 business days of being placed. You'll get a tracking link by email as soon as your order ships.
How do I track my order? As soon as your order ships, we email you a tracking link. You can follow the same number on our tracking page.
My tracking number isn't moving. Is something wrong? A new tracking number can take up to 24 hours to show its first scan while the carrier registers the package. If there's still no movement after that, email us your order number and we'll check it for you.
Will I pay anything on delivery? No. The price at checkout is the total you pay. There's nothing to pay on delivery: no customs, duties or other fees.
Returns & exchanges
What is your return policy? You have 30 days from delivery to return an item for any reason, as long as it's unworn, unwashed and still has its tags. Email support@parkerreeve.com with your order number first and we'll send you the return instructions. If you changed your mind, you pay for return shipping. If an item arrives defective, damaged or not what you ordered, we cover it. Prefer a different size or color? Tell us and we'll arrange an exchange.
When will I get my refund? Approved refunds go back to your original payment method within 7 days after we receive and inspect the return. Your bank may need a few extra days to show it.
Can I exchange an item for another size or color? Yes. Email us with your order number and the size or color you'd like, and we'll arrange it.
Sizes
How do I choose my size? Each product page shows the sizes available for that piece and, when available, a size chart in inches. Our Size Guide explains how to measure yourself. Between two sizes? Email us your usual size and we'll help you choose.
Orders & payment
Can I change or cancel my order? Email us as soon as possible with your order number. As long as your order hasn't shipped yet, we can change the size, color or delivery address, or cancel the order and refund you in full. Once it has shipped, you can use our returns process when it arrives.
Which payment methods do you accept? We accept Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. The same methods are listed in our Payment Policy and shown at checkout.
Is checkout secure? Yes. Checkout is encrypted, and we never see your full card number.
Contact
How can I contact you? Email support@parkerreeve.com or use our contact form. We're available Monday to Friday, 9:00 AM – 6:00 PM (ET), and we reply within 24 hours on business days. Include your order number if your question is about a purchase.
Business information
Parker Reeve is owned and operated by UNFILTRD, a business registered in the Netherlands.
Store name: Parker Reeve
Company name: UNFILTRD
Chamber of Commerce (KVK) number: 42151712
Company address: Naaldwijkstraat 23, 3061 PG Rotterdam, Netherlands
Email: support@parkerreeve.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (ET), closed Saturday and Sunday
We reply within 24 hours on business days (Monday to Friday). You can also reach us through our contact page.