Refund policy

If something isn't right, we'll take care of it. Email support@parkerreeve.com. We're available Monday to Friday, 9:00 AM – 6:00 PM (ET) and reply within 24 hours on business days.

30-day returns

You have 30 days from delivery to request a return, for any reason. To qualify, an item must be unworn, unwashed and returned with its original tags attached. Boots and shoes must be unworn and returned in their original box.

How to start a return

Email support@parkerreeve.com with your order number and the item you'd like to return. Once your request is approved, we reply with the return address and step-by-step instructions. Please wait for those instructions before you send anything back: packages sent without an approved return request can't be accepted or refunded.

Who pays for return shipping

If you changed your mind, you pay for return shipping. If an item arrives defective, damaged or not what you ordered, we cover everything: the return costs you nothing, and you get a free replacement or a full refund, whichever you prefer. There is never a restocking fee.

Exchanges

Want a different size or color? Email us with your order number and the size or color you'd like. We'll send the replacement as soon as your original item reaches us.

Damaged or incorrect items

Please check your order when it arrives. If anything is defective, damaged or different from what you ordered, email us within 30 days of delivery. A photo helps us move faster. We'll send a free replacement or give you a full refund.

Refunds

Once your return reaches us and has been inspected, we email you to confirm. Approved refunds go back to your original payment method within 7 days of that inspection. Your bank or card issuer may need a few extra days to show the money in your account.

Items we can't accept

Items that have been worn, washed or damaged after delivery, or that come back without their tags, can't be refunded. Returns requested more than 30 days after delivery can't be accepted. If a return arrives in a condition we can't accept, we'll email you before we do anything else.

Shipping

Processing and delivery times, and the free US shipping that applies to every order, are set out in our Shipping Policy.

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Business information

Parker Reeve is owned and operated by UNFILTRD, a business registered in the Netherlands.
Store name: Parker Reeve
Company name: UNFILTRD
Chamber of Commerce (KVK) number: 42151712
Company address: Naaldwijkstraat 23, 3061 PG Rotterdam, Netherlands
Email: support@parkerreeve.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (ET), closed Saturday and Sunday
We reply within 24 hours on business days (Monday to Friday). You can also reach us through our contact page.